Total Quality Management (TQM)

A Total Commitment to Customers

At every level of our organization, we strive to foster a company-wide culture of excellence and outstanding quality, which is reflected in our safety and TQM programs. For decades, we have been continuously improving and refining these programs to help our employees, leadership, and full-suite of services remain among the finest in the industry.

This rigorous commitment to quality and true customer satisfaction is central to what separates us from our competitors.

Prestigious ISO Certification

We are extremely proud to be ISO 9001:2015 certified, which represents the industry’s highest achievement for quality management and assurance. The certification is deeply integrated into our TQM program, helping to ensure consistent, measurable, and repeatable quality on every project we engage in.

Nationwide, Shambaugh is among only a handful of contractors to earn this distinction.

P.I.P.E.

Program to Increase Productivity & Efficiency

From field foreman training and productivity measurement to safety awareness, we work constantly to be on our game – so customers always receive our best.

C.A.R.E.

Customers Are Really Everything

C.A.R.E. is the embodiment of the spirit of Shambaugh. We are a unique organization of individuals who regularly go beyond expectations—because we CARE. We set the highest level of expectations in our industry and we meet and exceed them by following this code of customer care.