Total Quality Management (TQM)

A total commitment to customers

Shambaugh & Son's nationally recognized programs have been in place for decades and are now integrated into our ISO 9001 Certification. This certification demonstrates Shambaugh & Son's commitment to quality and separates us from our competitors.

ISO-Certified Contractor
We achieved our industry’s highest level of Commitment to Excellence: ISO 9001:2008 certification. We’re one of only a handful of contractors nationwide to earn this distinction.

P.I.P.E.
Program to Increase Productivity & Efficiency
From field foreman training and productivity measurement to safety awareness, we work constantly to be on our game – so customers receive our best at all times.

P.R.I.D.E.
Productive, Responsive, Innovative, Dedicated, Enthusiastic
When we work with P.R.I.D.E., our customers take comfort knowing that their objectives are being met, and their expectations are being exceeded. Our custom P.R.I.D.E. report cards are the heart and soul of our client feedback.